Telephone Communication for Health Care Providers: Safety Strategies

Nicole Franklin, MS, CPHRM, Patient Safety Risk Manager II, The Doctors Company                     

The way we communicate has changed dramatically over the years. Even with the introduction of technology-based communications, such as social networking sites, telemedicine, and texting, the telephone call is still the most widely used communication tool between health care providers and patients. Telephone conversations can, however, present difficulties and may be inherently deceptive if both parties lack the ability ...

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Patient Relations: Anticipate and Address Challenging Situations

By Richard Cahill, JD, VP & Associate General Counsel, The Doctors Company

The Doctor’s Advocate | Third Quarter 2021  | An Ounce of Prevention                         

  

The Doctors Company’s dedicated patient safety risk managers deliver a wide range of expert services and resources to you — the member — including personal telephone consultations to help guide you through challenging situations. A recent review of our call data shows that “patient relations” and “patient termination” consistently appear ...

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