Nicole Franklin, MS, CPHRM, Patient Safety Risk Manager II, The Doctors Company                     

The way we communicate has changed dramatically over the years. Even with the introduction of technology-based communications, such as social networking sites, telemedicine, and texting, the telephone call is still the most widely used communication tool between health care providers and patients. Telephone conversations can, however, present difficulties and may be inherently deceptive if both parties lack the ability ...

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