Claim Scenario: Poor Response to Patient Concerns Contributes to Dental Claim

Effective communication skills to satisfy the patient-provider relationship can increase positive outcomes.

A 34-year-old male with unspecified gum and tooth disease presented to his dentist with tooth pain. Upon discussion, the patient and the dentist agreed upon a treatment plan, which consisted of extractions of upper teeth and denture placement. The teeth were extracted without incident.

The following day, the patient returned to the office and complained of severe pain in the upper jaw area. The dentist adjusted the denture and provided ...

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